Return Policy

Returns for Damaged Products

At KIRAS – Beauty by Sam, your satisfaction means everything to us. If your order arrives damaged, we’re here to make it right with a replacement or refund.

If you receive a damaged product (such as cracked or broken items), please contact us at kirasbeautybysam@outlook.com or via one of our social media channels with details and clear photo or video evidence along with your order details so we can promptly look into it.

If the packaging or box appears damaged, kindly snap a photo before opening it—this helps us fairly assess your claim and find the best possible solution for you.

While we take great care in packing your items securely, minor dents or scuffs may occur during transit and are considered normal. Also, a bit of dusting around palette pans is typical and not classified as product damage.

Received the Wrong Product?

At KIRAS – Beauty by Sam, we want every order to arrive exactly as expected. In the extremely unlikely event you receive the wrong product, don’t worry—we’ll make it right!

Simply reach out to us at kirasbeautybysam@outlook.com or via one of our social media channels with your order details and a clear photo of what you received. This helps us quickly verify the mix-up and arrange a replacement or refund.

Change of Mind Policy

Due to the nature of our products and for hygiene reasons, KIRAS – Beauty by Sam is unable to accept returns or exchanges for change of mind. We appreciate your understanding and encourage you to reach out with any questions before placing your order—we’re always here to help! 💕

Thank you for being part of the KIRAS – Beauty by Sam family—we’re always here to support you! 💕